Thank you for choosing Wirenova USA. We are committed to providing reliable products and a professional B2B purchasing experience. This policy outlines the conditions for returns, refunds, and exchanges for purchases made from https://wirenovausa.com/.

Return Eligibility

Due to the nature of B2B and bulk orders, returns are accepted only under the following conditions:
Products are damaged, defective, or incorrect upon delivery
The issue is reported within 3 business days of receiving the shipment
Products are unused and in original packaging
Proof of purchase (order number or invoice) is provided

Non-Returnable Items

Returns are not accepted for:
Used, installed, or altered products
Incorrect orders placed by the customer
Custom, cut-to-length, or special-order items
Bulk or wholesale orders (unless defective)
Items returned without prior approval

Return Process

To request a return:
Contact our support team with your order number
Provide clear photos or videos showing the issue
Wait for return authorization and instructions
Ship the item as instructed after approval

Items returned without authorization may not be accepted.

Refund Policy

Once we receive and inspect the returned item:
Approved refunds are processed within 7–10 business days
Refunds are issued via the original payment method or business account credit
Shipping and handling charges are non-refundable unless the error was from Wirenova USA

Exchange Policy

We replace items only if they are defective, damaged, or incorrectly supplied, subject to product availability.

Order Cancellation

Orders may be canceled before processing or shipment. Once an order is processed, manufactured, or shipped, cancellation may not be possible.

B2B and Bulk Orders

For large-volume or contract-based orders, separate terms may apply. Customers are advised to review quotation agreements and invoices carefully before confirming orders.

Contact Information

For return or refund requests:
Email: info@wirenovausa.com
Website: https://wirenovausa.com/